Why Am I Not Receiving Report Emails?
Sometimes users report that they haven’t received a report email, even though QC One shows that it was sent. There can be several reasons for this, but a common cause is that the email was blocked by the recipient's email service provider.
Why Does This Happen?
If a report contains many photos, the file size of the email can grow quickly. When users download the PDF report and manually share it with colleagues, the email may exceed the allowed size limits of the recipient’s email server. As a result, the email may be rejected, and the recipient’s email address can be automatically added to a block list.
If this happens, the QC One team can assist in removing your address from the block list, but please note: if large emails continue to be sent, the block may occur again.
How to Avoid Landing on the Block List
To reduce the chance of your emails being blocked:
Split the report into multiple emails: Instead of sending all report photos in one go, divide them across separate messages to reduce size.
Use the built-in “Send via Email” feature in the QC One report: This feature automatically resizes images before sending, making the email much smaller and less likely to be blocked.
We're Working on It
We are actively working on optimizing this process to improve email deliverability. In the meantime, if you think your address has been blocked or you need help sending reports, please reach out to the QC One support team—we’re happy to assist.